Professionals in
- Aviation Callcenter Solutions
- Aviation Logistic Solutions
- Aviation Service Solutions
Services
AVILOV is the new standard in the World of Baggage-Services. As an airline partner, we set new standards in service.
One provider – One solution.
CALLCENTER
- In- and Outbound 24/7
- Baggage Service Hotline
- Ticketing and Sales Lines
- Help and Added Services Lines
- Customized Service and Contact-Center
LOGISTICS
- Baggage Delivery (regional, worldwide)
- Irreg Transport of baggage (airport-airport, airport-PAX)
- Baggage Ground Replacement-Transfers
- Baggage Pick-up Services
- Shipping of gift-awards and campaigns
- Fulfillment (warehousing, ennoblement, packaging, eCommerce)
SERVICE
- Baggage Claims – handling, settlement, fraud prevention
- Baggage Services – On / Off Airport
- AHL File Creations Off Airport
- Damaged Baggage Services and Repairs
- Support in Prorating
- Central Baggage Tracing acc. IATA-Standards
- Social Media and Feedback Services
- Roll In and Out Management
WHY US
HANDSHAKE PROCESSES
- Overlapping and efficient procedures
- Communication out of one source for airline and passenger
- Highest reliability and flexibility
OUR EMPLOYEES
- Fully trained and concerned
- Good communication skills
- Service-orientated and caring
MODERN, FLEXIBLE INFRASTRUCTURE
- Transparency due to customized interface to our customers
- High availability due to controlled redundancy
- Flexibility due to scalability
OUTSTANDING QUALITY
- More than 30 years of expertise in baggage handling & IRREG (airport / airline)
- Specialist in Baggage Logistics for more than 10 years
- Expert in handling of all baggage irregularities in aviation
Our customers
Jobs
Missing luggage?
Sales Team
