We speak Airline

Aviation Lovers

Professionals in

  • Aviation Callcenter Solutions
  • Aviation Logistic Solutions
  • Aviation Service Solutions

Services

AVILOV is the new standard in the World of Baggage-Services. As an airline partner, we set new standards in service.

One provider – One solution.

 CALLCENTER

 

  • In- and Outbound 24/7
  • Baggage Service Hotline
  • Ticketing and Sales Lines
  • Help and Added Services Lines
  • Customized Service and Contact-Center

LOGISTICS

 

  • Baggage Delivery (regional, worldwide)
  • Irreg Transport of baggage (airport-airport, airport-PAX)
  • Baggage Ground Replacement-Transfers
  • Baggage Pick-up Services
  • Shipping of gift-awards and campaigns
  • Fulfillment (warehousing, ennoblement, packaging, eCommerce)

SERVICE

 

  • Baggage Claims – handling, settlement, fraud prevention
  • Baggage Services – On / Off Airport
  • AHL File Creations Off Airport
  • Damaged Baggage Services and Repairs
  • Support in Prorating
  • Central Baggage Tracing acc. IATA-Standards
  • Social Media and Feedback Services
  • Roll In and Out Management

WHY US

HANDSHAKE PROCESSES

  • Overlapping and efficient procedures
  • Communication out of one source for airline and passenger
  • Highest reliability and flexibility

OUR EMPLOYEES

  • Fully trained and concerned
  • Good communication skills
  • Service-orientated and caring

MODERN, FLEXIBLE INFRASTRUCTURE

  • Transparency due to customized interface to our customers
  • High availability due to controlled redundancy
  • Flexibility due to scalability

OUTSTANDING QUALITY

  • More than 30 years of expertise in baggage handling & IRREG (airport / airline)
  • Specialist in Baggage Logistics for more than 10 years
  • Expert in handling of all baggage irregularities in aviation

Our customers

Jobs

Missing luggage?

10 + 15 =

Sales Team